JOB OPPORTUNITIES
JOB OPPORTUNITIES
JOB DESCRIPTION:
QUALIFICATIONS:
Bachelor’s degree holder in Education, Psychology, or other relevant fields
Has at least 2 years work experience in customer service
Has at least 1 year work experience as a customer service trainer
Certification on customer service training is a plus
JOB RESPONSIBILITIES:
Conduct remote training seminars regarding effective customer service
Integrate a new software's operating manual (given by the company beforehand) with employees in the discussion
Conduct role-playing activities to develop interpersonal skills
Give insights on how to handle problems/difficult situations via call or email
Create formulated answers to common questions asked by clients
Give suggestions on how it is to be an effective customer service representative
Identify individual and team skills gaps and work on
Provide a manual regarding customer service tips (only if available)
LAPTOP REQUIREMENTS:
MEMORY
8GB Minimum
HARD DRIVE
SSD is preferred
256 GB minimum and an external hard drive
CPU
Intel i5 minimum
Intel i7 or i9 preferred
(M1 NOT recommended)
OPERATING SYSTEMS
Windows 10/11 (Home or Pro)
Mac: High Sierra, Mojave, or Catalina
Linux: recent distribution"
INTERNET CONNECTIVITY
At least 10 Mbps and up wired
Internet Connection
Customer Service Trainer
Peydei
Qualifications:
Philippines (WFH)
Freelance
-
Bachelor’s degree holder in Education, Psychology, or other relevant fields
-
Has at least 2 years work experience in customer service
-
Has at least 1 year work experience as a customer service trainer
-
Certification on customer service training is a plus